Here are some answers to some common questions we receive about ordering from our site, including shipping and handling returns. We want to ensure you shop with us with the utmost confidence, so if there is a question you have that is not covered here, please send us an email at email@example.com, or use our contact form.
We charge $5.99 for shipping on orders totalling less than $99.00, after any applicable discounts and credits. To qualify for FREE shipping, be sure to have at least $99.00 worth of product in your order!
We ship anywhere in the United States to the continental 48 states and Alaska. Unfortunately at this time we cannot ship to Hawaii, any U.S. Overseas Territories (including Puerto Rico), APO and FPO addresses, or internationally.
We are currently unable to ship to PO Boxes at this time.
We're a small, but hard working team and we do our best to ship your order as soon as possible. Normally your order will be processed and shipped via one of the following: FedEx, FedEx SmartPost, or USPS. We aim to have your order shipped within 2 business days. However, sometimes extremely popular deals may take us extra time to fulfill. We'll email your tracking number as soon as your order ships, so in the meantime just plan how best to spend all the money you've saved after shopping on SupplementHunt!
If you have a tracking number sent by us, please enter it on the shipping carrier's website. You may log into your SupplementHunt account and visit Your Past Orders to see all your previous orders with tracking numbers. Simply click on an order to retrieve further details about your shipment.
We ship from 7 warehouses across the US. Your product will automatically come from the closest available warehouse to ensure the shortest possible transit times.
If there is a problem with an item that you have purchased, you may return or exchange it within 10 days if a) the product arrived damaged upon delivery b) received incorrect product. We will, at our option, exchange the product or issue a refund or store credit of the purchase price, minus any shipping, handling, or processing charges. You would be responsible for the shipping cost back to us. Please email the tracking number along with order number so we can also track the package back to the warehouse. Please note we do not refund on opened/used product.
We're sorry to hear that! We want to ensure you receive the best product available. Immediately contact customer support within 24 hours of receiving your product by sending us an email at firstname.lastname@example.org. Provide us your Name, Order Number, and let us know what is wrong with the product. We will promptly send you a replacement.
Absolutely! We will gladly exchange any unopened product for another of equivalent or lesser value.
To begin a returns process, please contact Customer Service by sending us an email at email@example.com. Provide us your Name, Order Number, and let us know the reason for your return.
We will send you further instructions, including the address to send your product back to via registered mail. Once we receive your returned product, we will process your return promptly.
We aim to process refunds back to your card within 2 to 5 business days of receipt of returned goods.